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The code isn’t arriving. What do I do?

Updated 31 October 2026 · 1 min read

The code is valid for 10 minutes and arrives by SMS or email. Here’s what to do:

  1. Wait a minute. If it’s by email, check your junk or spam folder: the email comes from codigo@radr.izing.pt and the subject is “… is your Radr code”.
  2. Check the email or number you typed. The number needs the country code, like +351.
  3. Tap the back arrow and then “Send me the code” again. You can make one request per minute and five per hour for the same email or number, and the most recent code is always the one that counts.
  4. If you get the code wrong 5 times, it locks: ask for a new one. If it still doesn’t arrive, write to us at support@radr.izing.pt.